mk3 Privacy Policy — Protecting Your Data
This document explains how the mk3 platform collects, uses, stores, and protects users' personal information. Please read it carefully to understand your rights as a user.
Effective Date: 1 January 2026
1. Information We Collect
When you register and use the mk3 platform, we collect certain categories of information to enable us to provide a secure and fully functional service. The information collected includes:
- Account information: Your username, email address, phone number, and encrypted password as provided during registration.
- Identity verification information: Identity documents that may be requested for account verification purposes in accordance with compliance requirements.
- Payment information: Transaction details for deposits and withdrawals in MYR, including payment methods used such as FPX and e-wallets. We do not store full card details — payment processing is handled by registered third-party providers.
- Device and browser information: IP address, device type, operating system, browser type, screen resolution, and app version used to access the platform.
- Usage data: Records of activity within the platform, including login dates and times, pages visited, bets placed, and interactions with platform features.
All information is collected for specific purposes as stated in this policy. We do not collect information that is not necessary for the operation of the platform.
2. How We Use Your Information
Mk3 uses the information collected for the following purposes:
- Creating and managing user accounts and enabling access to the platform.
- Processing MYR deposit and withdrawal transactions securely and accurately.
- Verifying user identity to prevent fraud and ensure compliance with anti-money laundering regulations.
- Improving the user experience based on usage patterns and feedback.
- Sending account-related notifications, service updates, and important information.
- Conducting internal analysis to improve platform functionality and security.
- Complying with applicable legal and regulatory requirements in Malaysia.
Mk3 will not use your information for third-party marketing purposes without your explicit consent.
3. Cookies & Tracking Technologies
The mk3 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs properly. We use several types of cookies:
- Essential cookies: Required for core platform functions such as login sessions and security. Without these cookies, the platform cannot function properly.
- Performance cookies: Collects anonymised data on how users interact with the platform, allowing us to identify and resolve technical issues.
- Preference cookies: Stores user settings such as preferred language and display preferences to make the platform easier to use.
- Analytics cookies: Used to understand aggregated usage patterns for platform improvement purposes.
You can manage cookie usage through your browser settings. However, disabling essential cookies may affect platform functionality. Cookies are not used to identify you personally outside of the mk3 platform.
4. Data Storage, Security & Sharing
Mk3 implements appropriate technical and organisational security measures to protect users' personal information against unauthorised access, use, disclosure, alteration, or destruction. These measures include:
- Data encryption using SSL/TLS protocols during information transmission.
- Passwords are stored in a hashed format that cannot be decrypted.
- Internal access controls that restrict access to user information to only those staff members who require it.
- Continuous system monitoring to detect suspicious activity.
Your information is stored on secure servers. Retention periods depend on operational and legal requirements — we do not keep data longer than necessary.
Sharing with third parties: mk3 does not sell or rent users' personal information to third parties. We may share necessary information with trusted payment service providers, relevant authorities when required by law, or technical partners who assist in platform operations — all within a limited scope and subject to strict confidentiality agreements.
5. User Rights Over Personal Data
As an mk3 platform user, you have certain rights regarding your personal information. These rights include:
- Right of Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information. Basic account details can be updated through the profile settings within the platform.
- Right to Deletion: You may request the deletion of your account and personal information, subject to legal requirements that obligate us to retain certain records for a specified period.
- Right to Object: You may object to the processing of your data for specific purposes that are not contractual or legal requirements.
To exercise any of the above rights, please contact the mk3 support team via live chat on the platform or by email at [email protected]. We will process your request within a reasonable timeframe and keep you informed of the action taken.
6. Policy Changes & How to Contact Us
Mk3 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The latest version will always be displayed on this page along with the updated effective date. Continued use of the platform after changes are published constitutes acceptance of the revised policy.
If you have any questions, concerns, or complaints regarding your privacy or the handling of your personal data by mk3, please contact us via:
- Email: [email protected]
- Live chat: Available on the platform after login, operating around the clock.
Have a Privacy-Related Question?
The mk3 team is ready to help with any questions about data protection. Contact us or check the FAQ for more information.